Warranty and Returns Policy

Change of mind:

Stiebel Eltron Australia will provide a 14-day money back guarantee. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging.

Dead on Arrival (DOA) or Faulty Item Cases

Stiebel Eltron Australia will provide a 14-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).

Warranty Claim and Returns Procedure

In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Stiebel Eltron to obtain an RMA (Return merchandise authorisation) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.

Warehouse Location

STIEBEL ELTRON Australia
294 Salmon Street
Port Melbourne
VIC 3207 Australia