Shopping

What Shipping Methods Are Available?

Our shipping methods include local pickup for VIC residents at our Port Melbourne headquarters or delivery Australia wide via TNT Express.

Do You Ship Internationally?

No – We’re sorry, but we do not ship to international destinations.

How Long Will It Take To Get My Package?

Online orders generally take 1-3 business days for fulfillment and delivery. Customers will have the ability to track their package via the TNT website. If you have elected to collect your order, it will be ready for collection as soon as 2 hours, during business hours.

Payment

What Payment Methods Are Accepted?

Accepted payment methods include Mastercard and Visa via a secure payment gateway.

Orders & Returns

How do I place an Order?

Placing an order couldn’t be easier, simply follow these steps.

Step 1 – Click ‘add to cart’ to place the item you want to buy in your cart.
Step 2 – Once you have finished shopping, click on the cart icon to view the items in your cart and to pay. This will appear in the top right hand side of the screen. If you’re happy with the items in your bag, click ‘Checkout’.
Step 3 – Enter your email address and password or if you’re a new customer, register now. You will then be taken to the Confirm and Pay page.
Step 4 – Review and confirm the items in your order.
Step 5 – Confirm your delivery address and delivery method.
Step 6 – Confirm your payment method.
Step 7 – Click ‘Place order’.

An email confirmation will be sent to your registered email address to let you know your order details.

How Can I Cancel Or Change My Order?

Send a message via the contact us page or call us on 1800 153 351 during business hours.

Do I need an account to place an order?

Yes – Registration is available at checkout. Registration assists us with warranty claims and filter replacement reminders.

How Do I Track My Order?

A link to track your order will be made available once the item has been processed for delivery.

How Can I Return a Product?

View our warranty and returns policy by clicking here.

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